Thank you for choosing By Caitlyn for your beauty essentials. To ensure a smooth and pleasant experience, please take note of our Click & Collect order guidelines:

• Collection Timeframe: Orders must be collected within 14 days from the date you receive your collection notification.
• Uncollected Orders: If your order remains uncollected after 14 days, it will be automatically refunded.
• Refund Process: Refunds will be issued to the original payment method within 5–7 business days after the order is cancelled.
• Contact Us: If you need assistance or wish to request an extension, please reach out to our customer service team at cs@bycaitlyn.co.uk. We're here to help! 

By placing a Click & Collect order, you agree to these terms.